This Privacy Policy ("Policy") details how CREST INTERIORS ("CREST INTERIORS", also identified by "we", "us", or "our") collects and uses your personal information when you use our web portal (https://crestinteriors.co.in/ ), referred to within this Policy as the "Website", and any other service provided by us via any medium related to CREST INTERIORS (collectively referred to as the "Services"). We publish this Policy in line with our obligations under the Information Technology Act, 2000, so that users of our Services may be aware of our practices in relation to their privacy. By using or continuing to use the Services, you agree to our collection, storage, use and sharing of your information in accordance with this Policy, as may be amended from time to time by CREST INTERIORS at its sole discretion. We understand that you care about how your information is used and shared, and we appreciate your trust in us. We are committed to respecting and upholding your privacy. Our usage of your information is limited to activities that help us improve the Services for you. If you have any questions, please contact us at the details listed below. Types of Information 1. Personal Information Personal Information refers to information that can identify an individual user, visitor, or customer (“User”), such as: Name Address Email address Payment details Telephone number Demographic details (nationality, date of birth, gender, location, preferences) Usage activity related to our Services 2. Aggregate Information Aggregate Information refers to information about groups of users (e.g., age group, location, product category interest) that cannot personally identify an individual. We may use and disclose such non-personally identifiable data for business analysis, improvement of services, and marketing. Collection of Information We collect both Personal and Aggregate Information in the following ways: 1. User-Provided Information We receive and store information you provide directly, such as when you: Place an order Register an account Contact customer support Submit reviews or ratings Participate in surveys or events Examples include: Name and address Delivery location Phone number Login credentials Payment information Wish lists Reviews and ratings Communication records You may choose not to provide certain information, but this may limit your access to some features. 2. Automatic Information We automatically collect certain technical data when you interact with our Website. This includes: IP address Browser type and version Operating system Device information Purchase history URL clickstream data Pages viewed and time spent We use cookies and similar technologies to: Recognize your browser Personalize your experience Prevent fraud Improve service functionality You may disable cookies in your browser settings, though some features may not function properly. 3. Information from Third Parties We may receive Personal Information from: Social media platforms (if you connect your account) Business partners Courier services Payment gateways If you access our Services via social media, you authorize CREST INTERIORS to collect relevant profile information shared by that platform. 4. Email Notifications We may receive confirmation when you open emails sent by us (if supported by your device). You may unsubscribe at any time using the link provided in our emails. Usage of User Information We use collected information to: Process and deliver orders Handle payments Provide customer support Improve website functionality Personalize user experience Send transactional and promotional messages Prevent fraud and abuse Maintain records of transactions Comply with legal obligations We may share aggregated, non-personal information with advisors, advertisers, or business partners for analysis and marketing purposes. Sharing Information with Third Parties We do not sell your Personal Information. We may share information with: 1. Service Providers Third-party companies providing courier, marketing, payment processing, or data analysis services. They may only use information necessary to perform their services and must comply with this Policy. 2. Legal Authorities When required by law or to: Verify identity Prevent fraud Investigate cyber incidents Enforce Terms of Use Protect rights, safety, or property 3. Business Transfers In case of merger, acquisition, restructuring, or sale of assets, user information may be transferred to the acquiring entity, which will follow privacy practices consistent with this Policy. Securing Information & Retention We implement physical, electronic, and procedural safeguards to protect your information. Online payments are secured using SSL encryption. Credit card details are processed securely via payment gateways compliant with industry standards (e.g., PCI-DSS). We may request identity verification before sharing account details. While we take strong precautions, no online system is 100% secure. Users should protect their account credentials and log out from shared devices. Use of Information & Retention Period We retain Personal Information: As long as necessary to provide Services As required by law For fraud prevention and recordkeeping Even if you delete your account, some information may be retained for legal and analytical purposes. To stop personalization of your data, please write to: 📧 crestinteriorsanddecores@gmail.com Associated Third Parties Our Website may contain links to third-party websites or services. This Privacy Policy does not apply to those external services. We are not responsible for their privacy practices. International Visitors If you access our Services from outside India, your data may be stored and processed in India. By using our Services, you consent to this transfer. Usage by Children Our Services are available only to individuals legally capable of entering binding contracts under the Indian Contract Act, 1872 (18 years or older). Minors may use the Services only through a legal guardian. Notices and Revisions We may update this Privacy Policy from time to time. Changes will be reflected with an updated date at the top of the document. Continued use of the Services indicates acceptance of the revised Policy. Unless stated otherwise, this Policy applies to all information we hold about you. Contact Us For any questions or concerns regarding this Privacy Policy, please contact: 📧 crestinteriorsanddecores@gmail.com